Return Policy Page
Last updated: June 22, 2025
At UBITO, we are committed to a flexible and transparent online shopping experience. Our returns policy is as follows:
1. Return & Exchange Window:
Customers may request a return or exchange within 14 days from the delivery date, provided the product is in its original, unused condition, with all accessories and original packaging.
2. Return Conditions:
The product must be unused and undamaged.
Proof of purchase or invoice must be provided.
Custom-made or perishable items are not eligible for return.
If the product is defective or the wrong item was received, UBITO covers all shipping costs.
3. Return Procedure:
Contact customer support via email at info@iubitoeg.com or by phone.
State the reason for the return and attach photos if needed.
Repack the product and send it through our approved shipping provider.
Once received and inspected, we will contact you to confirm approval of the return or exchange.
4. Shipping Fees:
If the return is due to a store error or a defective product, UBITO covers all shipping costs.
If the return is for personal reasons, the customer bears the shipping fees.
5. Refunds:
Refunds are issued via the original payment method within 7–14 business days of approval.
For cash-on-delivery orders, we coordinate with the customer for cash or bank transfer refunds.
Shipping or administrative fees may be deducted depending on the case.
6. Exceptions:
Perishable or custom-made products cannot be returned or exchanged.
Used or damaged products, or those missing original packaging, are not eligible.
For inquiries or to request a return, please contact us at info@iubitoeg.com or call 01277715063 – 01212444429.
IUBITO LTD
IUBITO is an Egyptian e-commerce store with global standards, offering original products, fast shipping, and a flexible return policy. We serve you from Cairo and London through a professional team and continuous support. Shop with confidence at IUBITO —quality and transparency are our priorities.
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