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Return Policy Page

Last updated: June 22, 2025

At UBITO, we are committed to a flexible and transparent online shopping experience. Our returns policy is as follows:

1. Return & Exchange Window:
Customers may request a return or exchange within 14 days from the delivery date, provided the product is in its original, unused condition, with all accessories and original packaging.

2. Return Conditions:

  • The product must be unused and undamaged.

  • Proof of purchase or invoice must be provided.

  • Custom-made or perishable items are not eligible for return.

  • If the product is defective or the wrong item was received, UBITO covers all shipping costs.

3. Return Procedure:

  • Contact customer support via email at info@iubitoeg.com or by phone.

  • State the reason for the return and attach photos if needed.

  • Repack the product and send it through our approved shipping provider.

  • Once received and inspected, we will contact you to confirm approval of the return or exchange.

4. Shipping Fees:

  • If the return is due to a store error or a defective product, UBITO covers all shipping costs.

  • If the return is for personal reasons, the customer bears the shipping fees.

5. Refunds:

  • Refunds are issued via the original payment method within 7–14 business days of approval.

  • For cash-on-delivery orders, we coordinate with the customer for cash or bank transfer refunds.

  • Shipping or administrative fees may be deducted depending on the case.

6. Exceptions:

  • Perishable or custom-made products cannot be returned or exchanged.

  • Used or damaged products, or those missing original packaging, are not eligible.

For inquiries or to request a return, please contact us at info@iubitoeg.com or call 01277715063 – 01212444429.

IUBITO LTD

IUBITO is an Egyptian e-commerce store with global standards, offering original products, fast shipping, and a flexible return policy. We serve you from Cairo and London through a professional team and continuous support. Shop with confidence at IUBITO —quality and transparency are our priorities.

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