Support Policy Page
Last Updated: June 22, 2025
At UBITO (UBITO EGY & IUBITO LTD), we are committed to delivering professional customer support and technical assistance to ensure the satisfaction of all our customers. This policy outlines our standards, support channels, and both customer and support team responsibilities, ensuring transparency and trust in all interactions.
1. Mission and Vision of Customer Service
Our goal is to provide fast, efficient, and friendly support, always putting customer needs first. We believe that customer service is the cornerstone for building long-term relationships and brand loyalty.
2. Scope of Support
Support includes:
Inquiries about products and services
Assistance with purchases and payments
Order tracking and shipping updates
Handling complaints and technical issues
Guidance on returns and exchange policies
Support does not include:
Technical consultations outside our products or services
Any services or products not purchased through UBITO
3. Communication Channels
We provide several ways to contact our support team, including:
Email: info@iubitoeg.com
Phone & WhatsApp: 01277715063 – 01212444429
Contact form on the website
Official social media accounts
4. Working Hours and Response Time
Official working hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Cairo time)
We commit to responding to all inquiries within a maximum of 24 business hours
In cases of emergencies or major technical issues, requests are escalated and handled urgently
5. Service Standards and Professional Conduct
Treating all customers with respect and professionalism, regardless of the nature of the inquiry or complaint
Maintaining customer data confidentiality and not sharing it with any external party except when necessary and in compliance with the law
Providing clear and effective solutions, and explaining all necessary steps to the customer
6. Complaint Escalation and Dispute Resolution
If a customer is not satisfied with the provided solution, they may request escalation to the relevant management
All escalated complaints are reviewed periodically to ensure continuous improvement
7. Feedback Collection and Service Development
We encourage customers to share their opinions and feedback to improve our service quality
Policies are reviewed regularly based on feedback from customers and the support team
8. Our Commitments to Customers
Providing free technical support to all customers
Ensuring transparency in all support procedures
Respecting customer privacy and complying with all legal and regulatory standards
UBITO puts customer satisfaction at the heart of its priorities and is committed to delivering advanced, reliable support for the best possible online shopping experience.
IUBITO LTD
IUBITO is an Egyptian e-commerce store with global standards, offering original products, fast shipping, and a flexible return policy. We serve you from Cairo and London through a professional team and continuous support. Shop with confidence at IUBITO —quality and transparency are our priorities.
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